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Customer Experience Business Partner

United Kingdom

  • Job ID 01R3G

Customer Experience Business Partner – Customer Journey (EMEA)

Flexible location – UK&I, France, Germany, Spain, Italy


This is an exciting and rare opportunity to join us as the Customer Experience Business Partner for Customer Journey. You will support the development and implementation of Customer Experience strategy that influences internal and external sentiment. Improving efficiency and the delivery of an omni-channel experience.

Joining our Pan European Team, this is a key role to deliver an optimum, consistent sales and service strategy that enables RS to significantly drive growth and profitability through a world class customer experience across EMEA.

What you will enjoy doing to be successful in this role  

  • You will be naturally curious and want to deep dive into your customers journey to understand how this can be improved.

  • You will enjoy working as part of a team to design an EMEA Customer Experience strategy

  • Enjoy working with omni-channel technology, configure to ensure the required level of insight is available on the quality and nature of our customers experiences

  • You will enjoy designing & building experiences which are effortless and personal in support of the delivery of new or expanded services

  • Be eager identify opportunities to develop and improve the CX framework


Strong leadership drives tangible benefits for our business and is core to our success. Our Amazing Leaders are required to show their passion for our people, customers and suppliers. They must act with humility to create an environment where our people can make amazing happen and they will demonstrate trust by leading by example by taking accountability and ownership.

The good stuff

Innovators and pioneers. Rebels and creators. A global organization of optimists and specialists with big ambitions for the future. You can take control of your future here at RS. We offer all the benefits you’d expect to receive in a progressive global business.

We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone. In this role, we can confidently offer the following flexible working patterns:

  • Working remotely - from home or any other work location

  • Working flexibly - flexing the times when you work in the day to help you fit everything in and work when you are the most productive. If you need some flexibility, please just ask us and we’ll be happy to discuss it with you.

Grow in our learning and inclusive culture and be rewarded for your success. Whoever you are, whatever you do and wherever you are; it all starts here.Are you ready to explore the possibilities?

We are RS

We are committed to creating an inclusive environment where people thrive. We recognise that a diverse and representative workforce is critical to our success, and our aim is to create a business where people can be their best selves. Our employees expect this as a matter of course and it is fundamental to how we attract, develop, and hold on to the best talent.

We recruit and develop employees who are the best suited to the requirements of the job role, regardless of gender, ethnic origin, age, religion, sexual orientation, gender identity or disability.We believe everyone should be able to bring their true self to work and be given the opportunities to succeed, find out more here.If you require any adjustments during this process to ensure you can bring your true self, please let us know.

Increasingly powered by digital technology, we’re our customers’ one-stop-shop for electronic products and industrial components. We began in a north-west London garage supplying spare parts to radio repair shops back in 1937 and we’ve kept transforming for over 80 years. Today, we’re using digital globally to revolutionise the way we do business and strengthen our position as the people engineers turn to for help, advice and knowledge.

We’re proud of what we’ve done, but we’re not sitting back. We’re always looking to make the customer experience simpler, faster and easier. We’re transforming markets and the impact of technology. We’ve widened our services portfolio with innovations from procurement and inventory solutions to 24/7 product support.

We’ve been on an incredible journey, but the best is yet to come; are you ready to join us?