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Lead Service Manager

  • Location

    Corby, United Kingdom

  • Job ID 01RC1
  • Closing date N/A

Lead Service Manger

Corby NN17 5JF

As Lead Service Manager you will be responsible for managing a team of local service managers, with ownership of supporting processes, tooling and procedures needed to manage the delivery of services to the Electrocomponents business. In addition, this role is responsible for the monitoring, control and service delivery of IT Technology services; ensuring systems, methodologies and procedures are in place and followed.

Reporting to the Head of Services Operations and Transition you will join their Exciting Corby Team. This is a great opportunity to take ownership for the performance of the Service Managers, as well as mentor, develop and coach staff.

We’ve been on an incredible journey but the best is yet to come; are you ready to join us?

What You Will Enjoy Doing To Be Successful In This Role

You will drive internal and third-party service review meetings covering performance, service improvements, quality and processes and manage the demand that has a direct impact on their IT services. These include escalation between IT Operations, 3rd Party Support teams and Service Support teams and all other Technology and Innovation teams (IT Delivery, Business Change). Engagement and relationship management with business and service key stakeholders. Participate in Vendor Service Reviews were applicable. Review and report on the services with business stakeholders. Collaborate with Business Change, Vendors and Technology teams to ensure new applications or changes to existing services are transitioned into support successfully.

What Will You Bring To the Role

  • Experienced Service Management professional
  • Previous experience as a Team Lead or demonstrable experience in leading virtual teams.
  • Experience of managing 3rd parties and 3rd party delivered services.
  • Expert knowledge of ITIL disciplines.
  • Excellent leadership and people management skills.
  • Expert in service management processes and tools including supporting teams with the adoption of these items.
  • Experience and understanding of project methodologies including Agile and waterfall, with formal qualifications an advantage.
  • Excellent presentation skills

What We Offer

Innovators and pioneers. Rebels and creators. A global organization of optimists and specialists with big ambitions for the future. You can take control of your future here at RS. We offer all the good stuff you’d expect like:

  • Private medical cover for those unexpected moments
  • On top of your 27 days holiday, you can buy up to 5 extra days to enjoy how you wish
  • Annual bonus to pay for those extra holidays!
  • Generous, market-leading pension; it’s never too early to start planning for your future

Grow in our high-performance culture and be rewarded for your success. Whoever you are, whatever you do and wherever you are; it all starts here. Are you ready to explore the possibilities?

We are RS

Increasingly powered by digital technology, we’re our customers’ one-stop-shop for electronic products and components. We began in a north-west London garage supplying spare parts to radio repair shops back in 1937. Today, we’re using digital to revolutionize the way we do business and strengthen our position as the people engineers turn to for help, advice and knowledge.

But if we’re going to be first choice for customers, we also want to be first choice for our future colleagues. We’re looking for people who are passionate to support the customers of today, and the engineers of tomorrow. Together we keep innovation at the forefront of what we do. Do you?

Characteristics for success

We are a transforming business. And we’re growing to serve and inspire our customers even more. To forge a successful career here, you’ll need to:

  • Take the initiative
  • Think differently
  • Become the best
  • Focus on people
  • Work together

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  • High performing

    We encourage people to take the initiative, think differently and become the best they can be.

  • Trusting

    We’re trusted to make the right decisions, do the right thing and work autonomously.

  • Collaborative

    We talk and listen to each other, build relationships and tap into the minds of experts.

  • Diverse

    We welcome new ideas whoever they come from – and encourage others to champion them.

In the 18 years I’ve been here, tech has always been changing to become better. The new team structure has gained momentum over the last 2 years with heavy investment in technology and infrastructure. It is a great working environment with very capable engineers and genuinely nice people.

Neil Latta, Lead Java Developer

Rewards and benefits

As well as a competitive salary, you can look forward to a valuable set of benefits, depending on your location, that look after your financial and physical wellbeing. These include:

  • Great Culture

    A great culture that encourages you to think differently and grow as part of a team that communicates freely, listens closely and supports each other

  • Flexible Working

    We’ll do everything we can to help you work in a way that works for you, just ask the question

  • Buying Holiday

    An opportunity to buy up to an additional week’s holiday each year

  • Discount Shopping

    Experience access to a fantastic array of online shopping discounts catering for your passions, hobbies or lifestyle

  • Great career development

    Opportunities to move where your passion takes you

  • Bonus and pension

    Schemes that reward your hard work, secure your future and push you to be at your very best. Helping us achieve both your goals and ours, together

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For digital dreamers and tech innovators

Work with a rich ecosystem of websites, delivering solutions and improving functuationality on a daily basis. You’ll have the opportunity to influence the development of our customers’ user experience, and make it the best in the industry. Join us in our journey to revolutionise the way we do business and strengthen our position as the destination for electronic products and components.