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Application Service Manager - Warehouse Systems

  • Location

    Bad Hersfeld, Germany

  • Job ID 01RBF
  • Closing date N/A

Job Title: Application Service Manager - Warehouse Systems

Location:  Bad Hersfeld site

As the Application Service Manager, you will be accountable for the overall service and contract management of application services delivered by our application support partners, ensuring they meet their contracted obligations and service levels. This role also includes the management of the application support partner’s service management leads and teams along with their subject matter experts who support these services and the day to day performance and production maintenance of all our application services.

Reporting to the Head of Application Support, you will join their growing Bad Hersfeld team. This is a great opportunity to join an organisation that promotes personal development, growth and career progression and who will provide you with the tools and training you need to excel in the industry.

We’ve been on an incredible journey, but the best is yet to come; are you ready to join us?

What You Will Do

You will be responsible for the management of a portfolio of application services such as but not limited to monitoring, maintenance and incident and problem resolution for any issue across these services with the application support partner. In addition to this you will also be accountable for the lifecycle management of all the application services supported by the IT Operations function and application support partner working with the other teams to gain input and acceptance to the lifecycle plan and raising any lifecycle issues in a timely manner with the business owners. This includes raising and supporting the prioritisation onto and within the KTLO plan with the VP Technology Delivery and VP IT Operations.

What Will You Bring To the Role

  • Clear Understanding on ITIL principles.
  • Solid understanding of Incident, Problem, Change and Release management processes.
  • Experience of managing large outsourced Application support partners
  • Strong line management skills including excellent experience of developing and coaching high performing teams.
  • Experience of managing large outsourced Application support partners
  • Stakeholder management across all levels within our organisation including to board level.
  • Extensive experience of managing the lifecycle of Application services.
  • Experience of leading/facilitating large meetings and gaining agreement to changes in services where problems arise.
  • Able to build collaborative relationships, gain credibility and challenge constructively across the organisation.

What We Offer

Innovators and pioneers. Rebels and creators. A global organization of optimists and specialists with big ambitions for the future. You can take control of your future here at RS. We offer all the good stuff you’d expect like:

  • Private medical cover for those unexpected moments
  • On top of your 30 days holiday, you can buy up to 5 extra days to enjoy how you wish
  • Annual bonus to pay for those extra holidays!
  • Generous, market-leading pension; it’s never too early to start planning for your future

Grow in our high-performance culture and be rewarded for your success. Whoever you are, whatever you do and wherever you are; it all starts here. Are you ready to explore the possibilities?

We are RS

Increasingly powered by digital technology, we’re our customers’ one-stop-shop for electronic products and components. We began in a north-west London garage supplying spare parts to radio repair shops back in 1937. Today, we’re using digital to revolutionize the way we do business and strengthen our position as the people engineers turn to for help, advice and knowledge.

But if we’re going to be first choice for customers, we also want to be first choice for our future colleagues. We’re looking for people who are passionate to support the customers of today, and the engineers of tomorrow. Together we keep innovation at the forefront of what we do. Do you?

Characteristics for success

We are a transforming business. And we’re growing to serve and inspire our customers even more. To forge a successful career here, you’ll need to:

  • Take the initiative
  • Think differently
  • Become the best
  • Focus on people
  • Work together

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Culture

  • High performing

    We encourage people to take the initiative, think differently and become the best they can be.

  • Trusting

    We’re trusted to make the right decisions, do the right thing and work autonomously.

  • Collaborative

    We talk and listen to each other, build relationships and tap into the minds of experts.

  • Diverse

    We welcome new ideas whoever they come from – and encourage others to champion them.

In the 18 years I’ve been here, tech has always been changing to become better. The new team structure has gained momentum over the last 2 years with heavy investment in technology and infrastructure. It is a great working environment with very capable engineers and genuinely nice people.

Neil Latta, Lead Java Developer

Rewards and benefits

As well as a competitive salary, you can look forward to a valuable set of benefits, depending on your location, that look after your financial and physical wellbeing. These include:

  • Great Culture

    A great culture that encourages you to think differently and grow as part of a team that communicates freely, listens closely and supports each other

  • Flexible Working

    We’ll do everything we can to help you work in a way that works for you, just ask the question

  • Buying Holiday

    An opportunity to buy up to an additional week’s holiday each year

  • Discount Shopping

    Experience access to a fantastic array of online shopping discounts catering for your passions, hobbies or lifestyle

  • Great career development

    Opportunities to move where your passion takes you

  • Bonus and pension

    Schemes that reward your hard work, secure your future and push you to be at your very best. Helping us achieve both your goals and ours, together

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For digital dreamers and tech innovators

Work with a rich ecosystem of websites, delivering solutions and improving functuationality on a daily basis. You’ll have the opportunity to influence the development of our customers’ user experience, and make it the best in the industry. Join us in our journey to revolutionise the way we do business and strengthen our position as the destination for electronic products and components.