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Account Manager

  • Location

    Auckland, New Zealand

  • Job ID 01QH7
  • Closing date N/A

RS Components is a trading brand of Electrocomponents plc, the global distributor for engineers. With operations in 32 countries, we offer more than 500,000 products through the internet, catalogues and at trade counters to over one million customers, shipping around 50,000 parcels a day. Electrocomponents is listed on the London Stock Exchange FTSE 250 and in the last financial year had revenues of £2bn.


We place a strong emphasis on investing in our people, our best asset, enabling them to be customer focused at all times and exceeding their expectations. This is because our customers are at the heart of everything we do. So, we look for people who have a strong belief in, and commitment to exceeding customer expectations, people who have pride and belief in their company.


In return we offer a positive and supportive culture which ensures that together we can help our customers do great things.

 

Role Summary


Responsible for maximizing  sales income from all accounts within a specified Sales Territory , an RS Account Manager strives to become the first point of contact for a customer to address all their purchasing requirements.  Primary focus is on building effective relationships with high opportunity accounts to gain a clear understanding of current and future needs and drive significant incremental sales. There is also a need to identify and support other opportunities for growth within the territory in conjunction with the wider sales and marketing teams.

 

Key Responsibilities

  • Deliver the Territory  Sales Plan in conjunction with local and national strategies while exceeding targets on a monthly basis. 
  • Work collaboratively with Account Executive Team Partner, to drive sales and marketing initiatives.
  • Ensure that  CRM data is up to date on a daily basis with visit plans, visit  objectives,  outcomes and contact maintenance.
  • Ensure customer segmentation and geography is managed, maintained and effectively covered on a rotation basis.
  • Prepare, plan and assist site roadshows and expos on and off customer sites.
  • Provide monthly reports on targets, KPM, customer activity, market forces and competition.
  • Develop an internal and external network of business partners, fostering good team work within a best practice environment. 
  • Develop strong knowledge of RS’s product ranges, technologies, sales practices and procedures and value-added services.
  • Maybe required to support and cover line manager in times of absence.

Qualifications and Experience


  • With at least 3 to 4 years of relevant experience.
  • Relevant technical experience/qualification and/or sales experience within a technical HSL High service level business to business environment. 
  • Self-motivated, proactive and driven with an ability to work independently in remote areas and able work on own initiatives.
  • Results orientated , with focus on achieving profitable growth.
  • Commercial awareness, particularly around cost of acquisition/profitability and procurement trends. 
  • E-commerce knowledge/experience.
  • Strong sales and negotiation skills and techniques.
  • Account management experience.
  • Store and supply agreement/contract experience.
  • Ability to cross reference products using specifications and technical parameters.
  • Excellent verbal, written communication and interpersonal skills.
  • Strong planning, prioritization and time management skills.
  • IT literate with good working knowledge of Microsoft Office, especially Excel and experience of using a CRM.
  • Customer focused attitude (internal and/or external).
  • Demonstrate the ability to build and maintain internal and external relationships at all levels.


Characteristics for success

We are a transforming business. And we’re growing to serve and inspire our customers even more. To forge a successful career here, you’ll need to:

  • Take the initiative
  • Think differently
  • Become the best
  • Focus on people
  • Work together

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Culture


We place a strong emphasis on investing in our people, our best asset, enabling them to be customer focused at all times and exceeding their expectations. This is because our customers are at the heart of everything we do. So we look for people who have a strong belief in, and commitment to exceeding customer expectations, people who have pride and belief in their company.

In return we offer a positive and supportive culture which ensures that together we can help our customers do great things.

  • Passion

  • Integrity

  • Innovation

  • Collaboration

  • Accountability

  • Aspiration

In the 8 years I’ve been here, lots of opportunities for career progression and recognition, if you take ownership of it. Great strategy to take the business into the future. Some really talented people, who are great to work with. Clear direction of expectations, vision and purpose. Good working environment. A lot of investment in their people with lots of opportunities available.

John Min, Lead Support Engineer China, IT Operations

Rewards and benefits

As well as a competitive salary, you can look forward to a valuable set of benefits, depending on your location, that look after your financial and physical wellbeing. These include:

  • Medical

  • Professional Development

  • Maternity and Paternity Leave

  • Life and Disability Insurance

  • Cafeteria

  • Awards & Recognition

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For digital dreamers and tech innovators

Work with a rich ecosystem of websites, delivering solutions and improving functuationality on a daily basis. You’ll have the opportunity to influence the development of our customers’ user experience, and make it the best in the industry. Join us in our journey to revolutionise the way we do business and strengthen our position as the destination for electronic products and components.